FAQs

Here are three easy ways to place your order with us:

1. Over the Phone: Give us a call! Our friendly customer service team is ready to assist you with your purchase, answer any questions, and ensure you get exactly what you need. Just call 01900 64987, and we’ll take it from there!
2. Visit Our Showroom: Step into our showroom for a hands-on experience with our products. Our knowledgeable staff will be there to guide you, offer expert advice, and help you find the perfect items.
3. During a Home Visit: Enjoy the convenience of shopping from home! Schedule a home visit, and one of our specialists will bring a selection of our products right to your door. You can explore, ask questions, and place your order without leaving your home.

No matter which method you choose, we’re here to make the process smooth and enjoyable.

We understand that everyone has their own preferred way to pay, so we offer a variety of options to suit your needs:

• Cash: For those who prefer the simplicity of paying in person.
• Card Payments: We accept all major credit and debit cards for your convenience.
• Bank Transfers: Direct bank transfers are a secure and straightforward option.
• Finance and Interest-Free Credit: Spread the cost with our flexible finance plans and enjoy interest-free credit options. For all the details, visit our Finance Page.

No matter how you choose to pay, we’ve got you covered!

Yes, a deposit is required to secure your order. Here’s how it works:

• Standard Orders: A 50% deposit is required at the time of order. The remaining balance is due two days before delivery or fitting. This ensures everything is ready to go smoothly on the big day!
• Finance Payment Option: For those opting for our finance plan, a 10% deposit is required. This makes it easier to spread the cost while still securing your order.

We aim to make the payment process as straightforward and stress-free as possible. If you have any questions or need assistance, don’t hesitate to reach out!

You should choose AA Carpets products and services if you want a commercial or residential flooring solution that’s practical, stylish, suits your needs and fits your budget!

Our team have 20 years of experience installing carpets, vinyl, laminate, safety flooring, and LVT flooring for homes and businesses across Workington and West Cumbria.

We understand the importance of comparing quotations with competitors and it’s important to research who you want to invest your time with.

We can usually provide a quote during the home visit, but otherwise we’ll aim to get your quotation over to you as soon as possible by email.

If you’ve checked your junk folders and still cannot locate it, please don’t hesitate to get in touch and we’ll ensure it’s sent right away.

We provide a free fitting service with your new flooring order.

Flooring installation are included ffor free in our initial quote.

However, if you wish to install your new flooring yourself, simply let our team know beforehand and we can provide you with a quote that factors this in. Doing so will mean that you are not entitled to our 12-month installation guarantee.

We do not typically install other companies’ flooring products.

Yes – we will provide you with a free, no obligation price estimate for flooring installation.

We will then carry out more accurate measurements to ensure that you receive the perfect amount of flooring to suit your needs.

Yes – our flooring installations come with a 12-month guarantee, subject to an inspection.

To find out more about our floor fitting guarantee, contact our team today.

Yes – this is included as part of our original quote for new flooring and installation.

Yes – we can install our range of flooring for both residential and commercial clients alike.

If you are a homeowner looking for new flooring ideas, why not visit our Showroom located in Workington? We stock a wide range of flooring products from a variety of trusted brands.

Yes – we have a wide range of residential flooring options on display at our Showroom in Workington.

If there are certain options that you would like to see in situ, we are happy to provide samples for you to take away with you.

We can provide a quotation and order your flooring without a Home Visit if you have your own measurements available. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly.

Where your choice of flooring is changing to a different type e.g. from carpet to laminate, we would again suggest a Home Visit is desirable. But if you feel this is unnecessary, we can proceed with the sizes we have been provided.

This depends on whether the item is on a “special order” basis, or from stock. Stock items can usually be delivered within 8 weeks. Products that are ordered specially, can take between 8-16 weeks to arrive. Your sales adviser will notify you of the current lead time at the point of order.

Most of our sofa’s can be customized this has a 10% charge

Any outstanding balance must be paid before a delivery can take place. You can do this over the telephone using your debit, or credit card. Alternatively, you can call into any of our stores to pay your balance prior to delivery.

No order will be delivered unless full payment has been received beforehand or a valid finance agreement is in place.

Please ensure that any items of value are removed from the route through which your furniture will be carried i.e. mirrors, pictures, ornaments, etc. We would also advise putting down a protective covering on your floor. This is due to the nature of the weather and the products covering, which may have become soiled during transit.

Whilst all due care and attention will be taken by our delivery staff, they cannot be held responsible for minor damage caused when effecting your delivery.

Our standard free delivery covers a 10 miles radius, the furniture being placed inside the property – usually in the hallway or the first available space. Terms and conditions apply.
Our premium delivery service covers the furniture being delivered to the room of your choice.

Our delivery staff will then unwrap and remove the packaging, positioning the furniture where you want it. You will be asked to sign a delivery note – please ensure you have inspected your furniture before signing.

We give either a AM or a PM time for delivery.

As a small independent business we excel in customer service, making every customer a priority.