Do you have a question regarding our flooring and furniture products and installation services? In this section you can find answers to some of the most frequently asked questions.

Flooring FAQs

You should choose AA Carpets products and services if you want a commercial or residential flooring solution that’s practical, stylish, suits your needs and fits your budget!

Our team have 20 years of experience installing carpets, vinyl, laminate, safety flooring, and LVT flooring for homes and businesses across Workington and West Cumbria.

There are lots of ways to get a quote from AA Carpets – just choose the one that’s most convenient for you!

1. Pop into our showroom with your measurements; they’ll be able to assist you further and provide an accurate quote for your requirements.

2. Give us a call or drop us an email. You can call us on 01900 64987 or email us on sales@aacarpets.co.uk

3. Book a free home visit. We’ll arrive with samples and our flooring experts can offer you advice, measure up and provide a full quotation. Complete our enquiry form to Book a Home Visit to arrange your appointment.

We always aim to be as clear as possible whilst discussing your order and our knowledgeable team will be able to answer any questions you may have when you receive your quote.

However, if you’ve received your quotation after the appointment and you’d like us to clarify some points, please feel free to pop back to our showroom, give us a call or drop us an email and we’ll be happy to assist you.

We understand the importance of comparing quotations with competitors and it’s important to research who you want to invest your time with.

We can usually provide a quote during the home visit, but otherwise we’ll aim to get your quotation over to you as soon as possible by email.

If you’ve checked your junk folders and still cannot locate it, please don’t hesitate to get in touch and we’ll ensure it’s sent right away.

We provide a free fitting service with your new flooring order.

Flooring installation are included ffor free in our initial quote.

However, if you wish to install your new flooring yourself, simply let our team know beforehand and we can provide you with a quote that factors this in. Doing so will mean that you are not entitled to our 12-month installation guarantee.

We do not typically install other companies’ flooring products.

Yes – we will provide you with a free, no obligation price estimate for flooring installation.

We will then carry out more accurate measurements to ensure that you receive the perfect amount of flooring to suit your needs.

Yes – our flooring installations come with a 12-month guarantee, subject to an inspection.

To find out more about our floor fitting guarantee, contact our team today.

Yes – this is included as part of our original quote for new flooring and installation.

Yes – we can install our range of flooring for both residential and commercial clients alike.

If you are a homeowner looking for new flooring ideas, why not visit our Showroom located in Workington? We stock a wide range of flooring products from a variety of trusted brands.

Yes – we have a wide range of residential flooring options on display at our Showroom in Workington.

If there are certain options that you would like to see in situ, we are happy to provide samples for you to take away with you.

Laminate and vinyl share many characteristics, which means your choice could simply come down to a preference for a certain design. As a general rule, vinyl is more well-suited for areas with high moisture, like bathrooms and kitchens, whilst laminate flooring is more scratch-resistant and solid underfoot, like real wood.

Our team will be able to advise you should you have any further questions regarding these residential flooring options. Contact us today.

We can provide a quotation and order your flooring without a Home Visit if you have your own measurements available. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly.

Where your choice of flooring is changing to a different type e.g. from carpet to laminate, we would again suggest a Home Visit is desirable. But if you feel this is unnecessary, we can proceed with the sizes we have been provided.

Furniture FAQs

This depends on whether the item is on a “special order” basis, or from stock. Stock items can usually be delivered within 8 weeks. Products that are ordered specially, can take between 8-16 weeks to arrive. Your sales adviser will notify you of the current lead time at the point of order.

Most of our sofa’s can be customized this has a 10% charge

Any outstanding balance must be paid before a delivery can take place. You can do this over the telephone using your debit, or credit card. Alternatively, you can call into any of our stores to pay your balance prior to delivery.

No order will be delivered unless full payment has been received beforehand or a valid finance agreement is in place.

Please ensure that any items of value are removed from the route through which your furniture will be carried i.e. mirrors, pictures, ornaments, etc. We would also advise putting down a protective covering on your floor. This is due to the nature of the weather and the products covering, which may have become soiled during transit.

Whilst all due care and attention will be taken by our delivery staff, they cannot be held responsible for minor damage caused when effecting your delivery.

Our standard free delivery covers a 10 miles radius, the furniture being placed inside the property – usually in the hallway or the first available space. Terms and conditions apply.
Our premium delivery service covers the furniture being delivered to the room of your choice.

Our delivery staff will then unwrap and remove the packaging, positioning the furniture where you want it. You will be asked to sign a delivery note – please ensure you have inspected your furniture before signing.

We give either a AM or a PM time for delivery.

As a small independent business we excel in customer service, making every customer a priority.

Didn’t find an answer to your question?

If you’re unable to find an answer to your question, then AA Carpets is on hand to answer any questions you may have. Contact us today and a member of our team would be happy to discuss any queries you may have.

Visit our showroom, contact us for friendly and helpful advice or book a home visit with a free measure & estimate